Improvedge Sales Training

Sales Training

Sales Training

Building Consultative Relationships

Enhance the long-term value of your clients by moving your sales team from “transaction focus” to “relationship building.” Take your Sales Team’s performance to the next level by complementing their technical expertise with the ImprovEdge Consultative Sales Training Model – communication and human behavioral skills that build and deepen relationships. In this program we teach and apply the foundational principles of improvisation and a model for engaging and building relationships that creates the opportunities to deliver solutions. Think in a whole new way about communication styles on your team and how they can build trust and influence with internal and external clients.

Our five-step framework will help you:

  • Leverage a consultative mindset to build relationships
  • Approach every deal from multiple perspectives - the big picture, and the tactical steps
  • Engage clients with an integrated multi-touch approach to create full-circle moments that deepen relationships
  • Offer solutions through compelling use of data and stories
  • Elevate capabilities in communication and clarity of message – virtually and in-person
Create a Lasting Impression

Let’s improvise!

Reach out to learn how ImprovEdge training experiences deliver the biggest impact in the shortest time.

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woman at hybrid home office looking at computer monitor

The Future of Work: Hybridity Competence™ (HyCo™)

The Future of Work: Hybridity Competence™ (HyCo™)

Strengthen Your HyCo™ Skills

What is HyCo™ :

Hybridity Competence™ (HyCo™) is the ability to show up as an adaptable, improvisational, collaborative communicator, who remains resilient and inclusive, no matter the platform or situation. Individuals who build strong relationships, in person or virtually, know how to ask for and use resources, and build trust despite distance, will be successful in the future of work. Teams and individuals will benefit from strengthening their Hybridity Competence™ skills.


Insights for Your Team:

HyCo™ capabilities are measured by ImprovEdge’s proprietary HyCo Index™ assessment which ranks the strengths of a team in five key development areas – the HyCo Five™ – for which ImprovEdge provides programming to support growth in skills in the HyCo Five™ areas of development.


Sample Professional Development:

Effective Team Collaboration: 3-Part Virtual Workshop Series

Experience and apply the HyCo Five™ areas of development which are critical for success in the hybrid workplace. You will leave the series with:

  • A strategic understanding of HyCo™ and a practical definition for how you can develop HyCo™ skills
  • Immediately useable tips and best practices for elevating HyCo™ in your organization
  • Details on areas of development and how each key area supports team success and individual
  • Practical tips for implementing effective hybrid meetings

Contact us for more information and to schedule the HyCo™ Index for your team.

Strengthen Your HyCo™ Skills

Heather Olt

Heather Olt

Engagement Coordinator and Facilitator

Heather earned her BFA in Music Theatre from Illinois Wesleyan University. She studied improv and sketch comedy at Groundlings in Los Angeles and has applied these improv techniques working in many
capacities in for-profit and non-profit organizations. Heather currently works as an educator with Storiwr Theatre Company in Los Angeles. She’s the award-winning producer of two web series and the feature film, Jess Plus None.

Heather has worked professionally as an actress, singer, and performer in professional productions around the world. Her TV credits include recurring roles on Marvel’s Runaways, General Hospital, Baskets, Justified, The Middle, American Horror Story and Nip/Tuck.

Accessibility Statement

Accessibility Statement

Updated: January 2023


ImprovEdge strives to ensure that its services are accessible to people with disabilities. ImprovEdge has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that website accessibility efforts assist all users and that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on makes UserWay’s Web Accessibility Widget available which is powered by a dedicated accessibility server. The software allows to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.


ImprovEdge continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan with UserWay’s Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please contact ImprovEdge Customer Support as follows:


ImprovEdge Presence Facilitator Training

Facilitator Training

Facilitator Training

Create a Lasting Impression (And, Be Comfortable Doing It)

Get ready to push the boundaries of your current capabilities and fill your toolbox with the skills needed to make a positive, lasting impression—no matter the setting or the size of the audience.

Our intensive and energizing Facilitator Training program will ground you in the principles of improvisation and get you comfortable and capable with a variety of facilitation experiences. Our “play-with-purpose” model is designed to ensure your team takes away clear strategies for behavior change and leaves ample time for discussion, practice, and reflection.

Apply the skills of professional improvisors and you’ll be able to:

  • Dynamically engage with audiences of two to 2,000 people
  • Use positive language and non-verbal behaviors to build influence
  • Build confidence by delivering a consistent message
  • Improvise during unexpected moments
Create a Lasting Impression

Let’s improvise!

Reach out to learn how ImprovEdge training experiences deliver the biggest impact in the shortest time.

Related Resources & Articles

African business woman discussing economic results with her coworkers at a meeting.

Harnessing Purpose: Elevating Meeting Outcomes in Five Steps

In our modern workplaces, meetings consume a significant portion of our time and attention. Yet, amid the flurry of…

Good deal. Multiracial business team addressing meeting around boardroom table and shaking hands each other.

Power of Perspective: The Essence of Meeting Preparation

In business, meetings often stand as the quintessential means to achieve collaboration, decision-making, and progress.…

3 Steps to “Drop the Mic” Meetings: Perspective, Purpose, Participation [FREE WEBINAR SERIES FROM IMPROVEDGE]

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Privacy Policy

Privacy Policy

Last updated: January 2023

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to ImprovEdge, 3982 Powell Road, #314 Powell, OH 43065, USA.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Ohio, United States
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to ImprovEdge, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential CookiesType: Session CookiesAdministered by: UsPurpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance CookiesType: Persistent CookiesAdministered by: UsPurpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality CookiesType: Persistent CookiesAdministered by: UsPurpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By email:



a woman presenting with a whiteboard with others listening

The 15-Minute, 6-Step Solution for Delivering the Best Presentations

Some people are born with a natural stage presence. Even if your presentation is extremely entertaining, if you don’t have a purpose, the audience will walk away without applying the information.

Fill out the form to receive access to the whitepaper:

conference attendees chatting

Mastering Change Management: The Lessons You Need to Succeed

Change is hard. Even good, beneficial change can make you feel uneasy and like everything is out of whack. If you can’t learn to embrace it, you and your team won’t be able to tap into the creativity and innovation that will propel your organization forward.

Fill out the form to receive access to the whitepaper:



Go With It: Embrace the Unexpected to Drive Change

Go With It: Embrace the Unexpected to Drive Change is culled from decades of working with business innovators. Teams caught up in old patterns of thought and action? With improvisation, they can prepare, play, and think upside down to find new and innovative answers. The author shows how anyone can learn to be more creative, innovative and better at managing change. It just takes flexibility, humor, and focus that’s improv.

Buy on Amazon
Go With It Book
Best The Best Ever

Be the Best Bad Presenter Ever: Break the Rules, Make Mistakes, and Win Them Over

One reason public speaking is such a nightmare for so many people is that they think they have to be “perfect.” They drive themselves crazy trying to conform to all sorts of handed-down rules that tie them up in knots and put their audiences to sleep. Karen Hough says you can throw out those rules, relax, be yourself, make “mistakes,” and connect with your audience much more effectively than the guy with the impeccable PowerPoint slides.

Buy on Amazon

The Improvisation Edge: Secrets to Building Trust and Radical Collaboration at Work

#1 Bestseller on
Top 25 Booklist

How critical is trust? In a world that has been rocked by governmental and corporate ethics violations, it is the single most important factor in successful careers and relationships. This book combines over a decade of research and work in the field of improvisational learning and how it builds trust.

Karen Hough explores how the specific behaviors of high-performing improvisers can be ported to any work environment for better trust in relationships, client connections, retention and professional development. Through the use of research, case studies, exercises and stories, “The Improvisation Edge: Secrets to Building Trust and Radical Collaboration at Work” is a book that will give you usable tips and behaviors to put to work immediately.

Buy on Amazon
The Improvisation Edge
Yes Deck

Yes! Deck: Seriously fun business tools to help you get unstuck

The deck is divided into four suits, packed with activity cards. You’ll find simple exercises and tips that range from creating an elevator pitch, to negotiating with a client, to getting your team involved in a fabulous and productive meeting. Develop your personal skills, work with a partner, or challenge your entire team. However you cut it, you’ll benefit from getting out from behind your desk, flexing your mind, and looking at your work and life in a whole new way.

Buy on Amazon



Videos and Podcasts

Lead Like a Woman
Women of Influence – Columbus Business First
The Braintrust Driving Change Podcast – How Improv Improves Your Conversations
Security Confidential – Dark Rhino – How to Build Resilience, Adapt to Obstacles and Thrive
Security Confidential – Dark Rhino – 2021 New Year, New Beginning, Leverage Improv
Jazzed About Work – Leadership Expert Karen Hough Describes the Power of saying Yes and
ProjectHR – IRI – Give Your Business An ImprovEdge!
The Female Insight Zone – Corporate Training with an Improv Twist
Keep improvising #12 - Karen Hough

Featured Press


The Key to Speaking with Confidence

In this article on, Karen Hough, CEO of ImprovEdge, says that presentations are all about what we do with our bodies. The trick is to make yours have impact.

Read More


Managing Change Through Improvisation

ATD interviews ImprovEdge CEO Karen Hough about her book, Go With It: Embrace the Unexpected to Drive Change.

Read More


Training Magazine Features Karen Hough

Karen Hough, CEO of ImprovEdge, wrote a three-part article series for Training Magazine about how to prepare, engage and act to manage difficult conversations in the workplace.

Part 1 | Part 2 | Part 3


Strong Female Leaders from the C-Suite

Authority Magazine interviewed ImprovEdge CEO, Karen Hough, about 5 Leadership Lessons she has learned from her experience as a strong female leader.

Read More

Harvard Business Review

The Work Conversations We Dread the Most

Harvard Business Review quotes ImprovEdge CEO, Karen Hough, about how to have difficult conversations.

Read More


Training Magazine Features Karen Hough in their “Soapbox” Section

In this article for Training Magazine, Karen Hough, CEO of ImprovEdge, shares how and why to “Show Up For the Leaders in the Room.”

Read More


Giving Feedback; How To Be Honest Without Being Hurtful

Lead Instructional Designer and Senior Facilitator, Erika Jackson, shares her story and tips for giving honest feedback without being hurtful.

Read More


Women Should Take A Seat At The Table, Literally

Karen Hough, CEO of ImprovEdge, writes for Huffington Post about the importance of women not only taking their seats, but practicing what it’s like to be there.

Read More

Louisville Business First

Funny story: Improv actor comes to Louisville to teach you how to work a room

Louisville Business First interviewed ImprovEdge CEO Karen Hough before her morning keynote at the Integrating Women Leaders conference in Louisville.

Read More


4 Speaking Tricks That Work Every Time

Inc. Magazine asked Karen Hough, CEO of ImprovEdge, to share how to ditch the podium, stop scanning the wall, and connect with your audience.

Read More

Columbus Business First

Practicing improv on the business stage: It’s not the same as winging it.

Columbus Business First interviewed Karen Hough, CEO of ImprovEdge, about her two decades in business using improv as the training catalyst.

Read More


12 Must-Read Book Recommendations From Millionaire Entrepreneurs

A good book is every successful entrepreneur’s constant companion. features recommendations and reviews from millionaire entrepreneurs, including Karen Hough, CEO of ImprovEdge.

Read More

LJ World

Principles of improv theater apply to business and industry writes that Keynote Speaker Karen Hough, CEO of ImprovEdge, raises money for hometown nonprofit organization.

Read More

Columbus Business First

Innovation Spotlight: ImprovEdge

Columbus CEO Magazine talked with ImprovEdge about their growth and innovative training programs.

Read More

Columbus Business First

CEO Q&A: ImprovEdge’s improv techniques help others think, learn on their feet

The Columbus Dispatch interviews Karen Hough about her book, The Improvisation Edge.

Read More

Columbus CEO

Entrepreneurs of Columbus

In this interview with Entrepreneurs of Columbus, ImprovEdge CEO, Karen Hough, shares a turning point in her business, what the city of Columbus means to the business, and much more.

Read More


Creative Constraint: Why Tighter Boundaries Propel Greater Results

In this article for Mashable, ImprovEdge CEO, Karen Hough, explains how boundaries can actually boost creativity.

Read More


5 Things You Need To Know To Successfully Manage a Remote Team

With over a decade managing a virtual team and over 8 years training virtually, Authority Magazine interviewed ImprovEdge CEO, Karen Hough, for this article called 5 Things You Need To Know To Successfully Manage a Remote Team.

Read More

Client Stories

Client Stories

Clients are our greatest assets. We’re proud to partner together—acting as an extension of your team—to understand your objectives and craft solutions designed to meet your unique needs. Read on to view case studies and see how through a combination of improvisation and neuroscience tactics, ImprovEdge has helped clients (like you) exceed their goals and ultimately soar with success.

Bio Company

Case Study: Biopharmaceutical

A biopharmaceutical research company dedicated to the development of treatments for human disease. More than…

Thompson Hine

Case Study: Thompson Hine

Thompson Hine lawyers serve as counselors, advisors and advocates to a full spectrum of clients ranging from major…


Case Study: Worthington Industries

Worthington Industries - a global company that processes steel for many industries, including automotive, construction,…


Case Study: Ross Labs

Ross Products, a division of Abbott Laboratories, is a U.S. market leader in pediatric nutritionals and a world leader…


Case Study: Legg Mason

With over 3,000 employees, $670 billion in assets under management, and 31 worldwide locations, Legg Mason assists…


Case Study: NBBJ

Ranked the third largest architecture firm in the U.S. by Building Design + Construction, and named one of the top 10…

Victorias Secret

Case Study: Victoria’s Secret

Victoria’s Secret - the largest subsidiary of Limited Brands is the country’s #1 retailer of women’s lingerie,…