The Simple 3-Step Process to Manage Difficult Conversations with Confidence

New Managing Tough Conversations eLearning by ImprovEdge

No doubt that you’ve had to deal with difficult conversations at points in your career. Maybe you had to tell a team member that they were not performing well or had to discuss inappropriate behavior in the workplace with a colleague. Whatever the situation, these conversations can be nerve-wracking, scary and can leave you feeling worried about making the situation worse!

What if we told you that there is a solution to this problem? With ImprovEdge’s Managing Tough Conversations eLearning course, you learn a simple 3-step process that will allow you to handle difficult conversations with confidence, kindness and positive outcomes.

Let’s explore the top three things every professional needs to have conversations that are collaborative, allow each side to be heard, and end up with SMART outcomes that solve the problem and allow your team to move forward positively.

Step 1: Connect

The first step in handling a tough conversation is to connect with the person you need to speak with. Start by considering the person’s perspective and ask yourself why this conversation matters. What outcome do you want from it? Then take a deep breath, stay calm and approach them with an open mind. Listen attentively, acknowledge their feelings and show empathy. By doing this, you can build trust and establish a positive relationship that will make the conversation easier.

Step 2: Learn

Once the connection is established, it’s time for step two – learning. This is where preparing for difficult conversations, including setting objectives, identifying potential objections and identifying possible solutions will be helpful. Focusing on listening, you will be able to handle difficult conversations with confidence and clarity, confidently stating your position, patiently listening to the other person’s point of view and avoiding misunderstandings.

Step 3: Act

The final step in the process is to act. This is where you put everything you have learned into action. Use techniques covered in step two such as reframing, paraphrasing and summarizing to ensure that both parties understand each other clearly.

Finally, once everything is clear and all points have been addressed, agree on SMART outcomes. These outcomes should be Specific, Measurable, Actionable, Realistic and Time-bound so that both parties know exactly what they need to do next.

How ImprovEdge Can Help

The Managing Tough Conversations eLearning is video-driven and on-demand, providing a simple 3-step process that can help you prepare and conduct tough conversations with confidence, kindness, positivity, and excellent outcomes. The course covers the essential foundations of preparing for tough conversations, using open-ended questions to clarify issues and understand perspectives fully, active listening techniques to demonstrate empathy and build trust, maintaining a positive tone throughout the conversation even when discussing negative issues, controlling physical reactions and emotions even during tense moments.

The course offers a personalized learning experience that is convenient and flexible as it allows the learner to take the course at their own pace from anywhere in the world. Second, it offers an accessible and affordable option for individuals who want to develop their soft skills without breaking the bank or missing work commitments by attending physical workshops. Finally, it includes interactive elements such as quizzes, activities and feedback mechanisms that make learning easy, enjoyable, and memorable.

If you’re nervous or scared of difficult situations and conversations at work, ImprovEdge’s Managing Tough Conversations eLearning course can help you develop the skills you need to handle these situations with confidence, kindness, positivity and excellent outcomes. Don’t let fear hold you back from having these tough conversations – take control of your career with confidence.

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