Managing Tough Conversations

Business management training on how to have difficult conversations at work.

A unique and refreshing approach to handling what can be awkward situations in the workplace using lessons from experienced and successful improvisers.

How To Train Your Employees To Have Difficult Conversations

Tough conversations are difficult! And the ones we avoid are often the most important and needed discussions. We’re all scared we’ll hurt someone’s feelings or that nothing will change.

Whether you are delivering or receiving the difficult message, this interactive self-paced eLearning equips you with the ImprovEdge three-step proven framework for managing the most difficult, and often most important conversations.

Managing Tough Conversations eLearning gives you a process, tools and preparation to confidently prepare for, manage and conduct tough conversations. Better yet, everyone walks out with real, actionable steps to improve any situation.

Course Benefits

Explore Effective and Positive Workplace Communication Techniques

BUILD CONFIDENCE

Drive understanding of the importance of
in-the-moment coaching and confidence in uncomfortable situations  

PRACTICE SKILLS

Learn and practice a three-step process for having difficult conversations in the workplace that will result in positive progress

EXPLORE TECHNIQUES

Learn four principles of ImprovEdge to be more flexible and adaptable in any unexpected situation or conversation. 

TRACK YOUR PROGRESS

Upon enrolling in the Managing Tough Conversations course, you will receive an email providing you with everything you need to get started – including a unique login to the administrative dashboard.

From this dashboard, admin are able to closely monitor the progress of employees as they work through the course, ensuring there is proper implementation and steady advancement throughout the training. 

Take A Look Inside

Pricing

ENTERPRISE

Get your whole company on the same page quickly and creatively

$8,995.00

Unlimited Users
6-month license
Admin Dashboard

Available on your own LMS

FREQUENTLY ASKED QUESTIONS

Your subscription to Managing Touch Conversations allows for unlimited access to your organization. Participants can save progress to resume training on their schedule, either through the secure web-based portal or your organization’s Learning Management System.

The full course is designed to be completed in approximately 60-75 minutes. This course is divided into bite-sized, 8-10 minute segments for viewing over multiple sessions. Activity and reflection time are built into the course.

Access from anywhere, including laptop/computer, mobile phone or tablet (following your organization’s rules for training access). If viewing through the web-based portal, this course is compatible across major browsers (Firefox, Chrome, and Safari)

Managing Tough Conversations was designed to provide an interactive experience. The course uses video, role plays and reflection to engage participants and apply these principles in real-word situations. Closed captioning is accessible in the bottom left-hand corner of the course viewer.

RESOURCES

Preparation Is Key for Difficult Conversations in the Workplace

Article in Training Magazine

Part 1 of 3 articles that will provide tips for Preparing, Engaging, and Acting to manage difficult conversations in the workplace.

ENGAGE to Manage Tough Conversations in the Workplace

Article in Training Magazine

Part 2 of 3 articles that will provide tips for Preparing, Engaging and Acting to manage difficult conversations in the workplace.

ACT to Move Tough Conversations into Positive Workplace Outcomes

Article in Training Magazine

Part 3 of 3 articles that will provide tips for Preparing, Engaging and Acting to manage difficult conversations in the workplace.

The Work Conversations We Dread the Most, According to Research

Article in Harvard Business Review

The next time you head into a conversation you’re dreading, rest assured that the other party is probably equally uncomfortable.

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