Difficult conversations are just plain difficult! But, they don’t have to be. Whether you’re on the giving or receiving end of a tough talk, knowing how to handle the conversation in a way that diffuses the awkward and produces a productive outcome is key to making it through unscathed…and, that’s just what our eLearning program is designed to do.

Managing Tough Conversations explores effective and positive workplace communication techniques that help you confidently prepare for, manage, and conduct important conversations. Our three-step proven framework will help you:

  • Build confidence in uncomfortable situations
  • Practice how to have difficult conversations that result in positive progress
  • Explore techniques on becoming more flexible and adaptable in any unexpected situation
Handle Tough Conversations With Ease

"These improvisational capabilities allow our leaders to be innovative and flexible and to collaborate on a radical level."

John Brock - Chairman and CEO, Coca-Cola Enterprises